10-Day Satisfaction Guarantee.
At SteamPlus, we want you to be happy with your results and to know exactly what to expect. If an area we cleaned isn’t up to the standard we agreed on, tell us within 10 days of your service and we’ll come back to treat or re-clean it.
How Our 10-Day Guarantee Works:
We walk through with you first
Before we start, we walk through your home with you and agree on what we’re cleaning and what results to expect in each area. Every case is different, so we set the specifications up front.
We clean
We use truck-mounted equipment and treat each area based on what we agreed.
We do a final walkthrough
When we finish, we go over the work with you and text you photos, so you and our team are working from the same picture.
You have 10 days
If an area we cleaned isn’t up to the standard we agreed on, contact us within 10 days of your service and we’ll come back to treat or re-clean it.
What Our Guarantee Covers
✓ Covered: areas we cleaned that don’t meet the standard we agreed on during the walkthrough, reported within 10 days of service. We’ll come back to treat or re-clean the area.
What Is Not Covered
✕ Permanent stains or pre-existing damage to the carpet
✕ Existing pet stains and odors (we explain what to expect for these before we start)
✕ New stains or damage that happen after our service is complete
We list these limits so there are no surprises. If you’re unsure about a specific stain or area, ask us at the walkthrough and we’ll tell you what’s realistic.
How to Make a Claim
Contact us within 10 days of your service
Tell us which area is a concern and send photos if you can. We’ll review it against what we agreed at the walkthrough and arrange a return visit if the area is covered.
What Customers Say About Working With SteamPlus.
Google reviewers mention clear communication, honest advice and fair pricing. Here are a few.
Clear Pricing, Same Guarantee in Every Area
Carpet cleaning for up to 4 rooms is $200. Prices are the same in Sugar Land, Missouri City, Richmond, Rosenberg and Rosharon, and the 10-day guarantee applies to every job.
Typical carpet drying time is 6 to 8 hours, depending on weather and humidity.
— Common Questions
Frequently Asked Questions
Do you offer a satisfaction guarantee?
Yes. SteamPlus offers a 10-day satisfaction guarantee on our cleaning work.
What happens if I’m not happy with a cleaned area?
Contact us within 10 days of your service. We’ll come back to treat or re-clean the area, based on the standard we agreed on at the walkthrough.
What isn’t covered?
Permanent stains or pre-existing damage, existing pet stains and odors, and new stains or damage after service is complete.
How do you decide what “satisfied” means?
Before we start and when we finish, we do a walkthrough with you and set specifications for each area. We also text you photos. This avoids back-and-forth later.
Can you find and treat pet urine spots?
We offer UV light inspection to locate pet urine spots. Because existing pet stains and odors aren’t covered by the guarantee, we’ll explain what to expect before we start.
How long does carpet take to dry?
Usually 6 to 8 hours, depending on weather and humidity.
Does the guarantee apply in all areas you serve?
Yes. Our pricing and guarantee are the same in Sugar Land, Missouri City, Richmond, Rosenberg and Rosharon.